IT Help Desk Support

We are looking for smart, motivated people who love technology!

Are you looking for a place to grow in your career? Somewhere that will encourage you to bring great ideas to the table and financially compensate you to pursue educational growth? Our team is expanding and we are looking for high-achieving, ambitious and engaging people to grow with us!

Here is a little bit about us: established in 2003, MHD Communications specializes in providing high-quality total technology solutions in the SMB market. Our team is trained to support all types of businesses– a few of the vertical markets in the Tampa Bay area that we specialize in are healthcare and industrial. We provide our clients with a simplified technology solution from an otherwise hectic environment. Whether our client is looking to set up a new facility/office or needing technical support on existing technology equipment, we provide the solution! Fully licensed, bonded and insured, MHD Communications exists to provide a highly responsive technical support system to clients who require a superior level of quality and reliability.

Check out the key components of this position:

  • Must love technology!
  • 1-2 Years of Service Desk Experience with a MSP
  • Troubleshoot Service Desk issues including hardware and software issues
  • Install new hardware, systems, and software for networks
  • Perform troubleshooting analysis of servers, workstations, and associated systems
  • Document resolution for future reference

These are a few base qualifications you will need to succeed in this position:

  • Able to provide exceptional customer service
  • Ability to self-start and complete tasks with minimal directives
  • Willingness to follow company policy and adhere to standard practices involving documentation
  • Must have a pleasant personality, a team-work type attitude and the ability to explain complex technology simply to customers
  • Must have the ability to be on a rotational on-call schedule (at least one week out of every six)
  • Must have a valid drivers’ license and no major traffic violations within the last three years

JOB TYPE: Full-time In-office
COMPENSATION: $45,000 to $55,000 Based on Experience and Skills in Direct Correlation to MHD’s Needs
- A starting salary with the opportunity of a raise at each review
- Paid Holidays
- More than 50% Contribution Towards Health Insurance and Ancillary Options
- 100% Company paid life insurance for employee
- Paid vacation and sick time
- We will cover the cost of your certifications!

Contact Information 
813-948- 0202
813-319- 2680
sam.mirandette@mhdit.com

HOW TO APPLY

  • Attach your resume detailing previous experience, education and community involvement along with a brief introduction letter to sam.mirandette@mhdit.com.
  • Please include desired start date and desired starting salary.
  • Please note that if you do not meet the mandatory minimum requirements, you may not receive a response to your submission.

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