IT SERVICE DESK TECHNICIAN – SPECIALIZING IN IT MANAGED SERVICES

General Experience Required for this Position

      • Provide exceptional customer service via phone and email as well as on-site when needed
      • Troubleshoot help desk issues including hardware and software issues
      • Install new hardware, systems, and software for networks
      • Perform troubleshooting analysis of servers, workstations, and associated systems
      • Document network problems and resolutions for future reference
      • Monitor system performance and keep customers informed of incident progress, impending changes or agreed outages
      • Basic experience in Active Directory, group policies, share permissions, Exchange email accounts, and anti-virus
      • Experience working for a Managed Services Provider is a plus!

Requirements Include

        • Provide exceptional customer service via phone and email as well as on-site when needed
        • Ability to self-start, self-schedule and complete tasks with minimal directives
        • Must have a pleasant personality, a team-work type attitude and the ability to explain complex technology simply to customers
        • Must have common sense and the ability to be on a rotational on-call schedule (at least one week out of each month
        • Must have a valid drivers’ license, up-to-date insurance and no major traffic violations (The use of your own car is required. Mileage will be reimbursed.)

Company Description

MHD Communications is a well-established and highly-trusted communications company offering technology services. Established in 2003, we provide a total solution for voice, data and security communications as well as structured/fiber cabling. From installation to day-to-day support, we are there with the solution. Fully licensed, bonded & insured, MHD Communications exists to provide the highly responsive support system to clients who require a superior level of quality and reliability.

We specialize in:

        • Commercial Phone Systems
        • Computer Networks
        • Access Control Systems
        • Surveillance Systems
        • Low Voltage Cabling
        • Office Technology Moves/Relocation

Compensation Information

        • A starting salary with the opportunity of a raise at each review
        • You will gain experience working in many different corporate environments
        • Paid Holidays after 90-Day Introductory Period 50% Company Paid Medical Insurance for Employee
        • 100% Company Paid Life Insurance for Employee
        • Company Issued Smart Phone and Workstation
        • Paid Vacation and Sick Time after your First Year

Salary is based on experience

        • Career Level: Experienced (Non-Manager)
        • Experience Required: 2+ to 5 Years
        • Education Required: High School or equivalent
        • Job Type: Employee
        • Job Status: Full Time

Contact Information 
813-948- 0202
813-319- 2680
sam.mirandette@mhdit.com

HOW TO APPLY

      • Attach your resume detailing previous experience, education and community involvement along with a brief introduction letter to sam.mirandette@mhdit.com.
      • Please include desired start date and desired starting salary.
      • Please note that if you do not meet the mandatory minimum requirements, you may not receive a response to your submission.

Career Form

We are seeking qualified candidates for employment at MHD Communications.
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  • Attach your resume detailing previous experience, education and community involvement along with a brief introduction letter. Please include desired start date and desired starting salary. Please note that if you do not meet the mandatory minimum requirements, you may not receive a response to your submission.
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