TECHNOLOGY SERVICES FAQ
Managed IT Services
Why Are Backups So Important?
Should there be a natural disaster, deletion of a file or your workstation fall prey to a virus, you want to ensure that your data is being backed up on a regular basis. If you do have an instance where your business data becomes corrupt or lost, with the backups MHD provides, we are able to restore your data to the last backup. Ensuring your IT equipment is backing up regularly is of high importance to ensure your business continues to run smoothly.
Why Do I Need a Managed IT Services Plan?
Technology Services and Managed IT
A Managed IT Services plan provides peace of mind and expedited service! With a Managed IT Service plan, our technicians are able to quickly access your workstations to make quick work when something is awry. Our monitoring software detects potential problems before they become issues which makes it possible for MHD to expedite the troubleshooting process and minimize any downtime that could occur. This means, less interruption and more productivity for your employees. Our backup options protect from losses from viruses, spyware, inclement weather and hardware failures. As a business operator with information to protect, you cannot be without this feature. Let us talk with you and find out which of our Managed IT Services will best fit your needs!
What Is Included In A Monthly Managed IT Services Plan?
MHD Communications offers a wide variety of Managed IT Service plans and we work with each individual business to customize a package that will best fit the needs of your company. All Managed IT Service plans include 24x7 Health Monitoring of Devices, Patch Management, Automated Task and Virus and Spyware Protection. Higher Service Level Agreements (SLA’s) offer unlimited remote and/or on-site support. We also offer Backup and Disaster Recovery Plans, as well as Email Services. Contact us today to custom build a Managed IT Services plan that will best fit your company’s needs and budget.
Phone Systems Common Questions
What type of warranty comes with a MHD Communications phone system?
MHD Communications offers both a full one-year parts and labor warranty and a three-year parts and labor warranty on all traditional phone systems and VOIP phone systems. With almost 15 years in the Tampa Bay Area, you can rest assured that if you need to call us with any issues, we will be there to answer the phone. In fact, many of our phone system customers who contact us for service do so because the company that originally installed their phone system, is now out of business. A warranty is no good if you can’t use it. Be sure to enlist a company like MHD Communications for your phone system needs. We are fully licensed and insured and we are well established in the Tampa Bay Area! Looking for references? Check out our Testimonials page!
What type of phone system would work best for my business? VOIP or On Premise VOIP?
There are a number of different phone systems out there that offer specific features based on what works for you and your business. Whether it be a multi-line traditional phone system, a VOIP phone system, a hosted VOIP system or an on premise VOIP phone system, MHD helps to determine your needs and focus on the best long-term solution for your business. Customizable features that should be considered when tailoring a traditional phone system, a VOIP phone system, a hosted phone system, or an on premise VOIP phone system are voicemail, automated attendant, music on hold, voicemail to email, find me follow me, cell phone extension and call queue software. Contact us to discuss what options are available and allow us to assist you in making an informed decision for your business’ phone system!
Audio Visual Systems
Audio Visual Common Questions
Access Controls Common Questions
Can I control the access hours to my business with an access control system?
Absolutely! You will have the ability to choose who has access and when. With our access control systems, you determine what time a fob or access card has access.
Don’t want your cleaning crew to come in late? Setup their access for specific hours and let them know they are only able to come in and out during your specified times.
What types of access devices does MHD sell to go along with access control systems?
What is an Access Control System? And how does it work?
Network Cabling Common Questions
In What Situation Would I Need Cabling In My Office?
What Is Low Voltage Cabling?
Low voltage cabling is the structured cable or wire that creates your office technology infrastructure. One of the main purposes that low voltage cable serves is to create a connection from a centralized location (such as a telco closet) to wall jacks located by desks which then provide a place to connect you to both your phone and internet connections. In addition to connecting your network, computers and phones, structured cable and structured wire can also provide the necessary communication for such devices as speakers, televisions, wireless access points (WAP’s), access control hardware, surveillance and CCTV hardware, and security hardware.
Nurse Call/Life Systems
Nurse Call/Life Systems Common Questions
What kind of service does MHD Communications offer to its Nurse Call customers?
We understand the distressing impact created when a wireless nurse call system is not functioning properly—both for your staff and your residents. MHD Communications of Tampa offers 24x7 emergency support for all customers and takes into account the heightened urgency when a nurse call system requires service. We work closely with our vendors to quickly replace and repair parts as needed. Fully licensed ad insured, you can guarantee that MHD will deliver.
What features are included in the Nurse Call systems you provide?
Security Systems Common Questions
How will I know if my alarm system has been tripped?
Can I set alarm codes for each of my employees?
Are you insured to move our equipment?
We are looking to relocate our place of business, how can MHD Communications assist us?
Moving can be overwhelming. But MHD Communications can help simplify the process in four ways!
- Is able to help design and install all your new infrastructure cable in your new office suite.
- Can provide a quote for new hardware due to your obvious growth!
- Organizes and orchestrates your move with your phone and internet provider(s) – at no cost to you!
- Provides secure transport coupled with our specific procedures to ensure that we safely and efficiently relocate your technology equipment from one office to the next. MHD strives to ensure there is minimum downtime during a move. We can also forward your incoming calls to a cell phone to ensure there are not missed opportunities!
Video Surveillance Common Questions
How Do I Get The Maximum Potential Of My Video Camera System?
When MHD communication installs a camera system we set specific settings to ensure you are getting the maximum potential of each camera. We also perform a walk through before and after selling and installing the camera system to ensure the view of each camera captures your ideal locations.
How Long Will My Video Camera Recordings Be Accessible?
Why Do I Need A Video Surveillance System?
Many businesses find that a video surveillance system—also called a video recording system or a CCTV system—offers peace of mind. With today’s technology, you can use a surveillance system to monitor both interior and exterior areas of your business in high resolution. Depending on your needs, our cameras have the capability of picking up license plates, automatically detecting motion and “touring” a specific area for movement. With the ability to view your surveillance cameras 24x7 remotely from your smart phone, you can rest assured that you are proactively protecting your business.
Voice Data Services
Video Surveillance Common Questions
Does MHD install internet for residential properties?
Does MHD provide the phone and internet service?
Does MHD provide the phone and internet service?
MHD has long-standing relationships with area service providers to provide our customers with the best, most beneficial, and cost efficient internet and phone service. Looking to change service providers? Or maybe you are growing and need additional services? Perhaps you feel you may be paying too much for service? Let us review your accounts and provide a quote for service that better meets your needs and budget—all at no cost to you!